Full Cancellation and No Show Policy

 

 

At Omnia Bodyworks we understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few of the reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, we have adopted the following policies:
A 24-hour advance notice is required when canceling an individual appointment. This allows the opportunity for someone else to benefit from our services.
If you are unable to give us the minimum 24-hours advance notice you will be charged the full amount of what would have been your treatment fee. At our discretion this charge will be either automatically deducted from the outstanding balance of an existing “package plan” or otherwise, it must be paid in full prior to your next treatment.

No Shows

Late arrivals

If you are not present for your scheduled session during the first 15 minutes (unless having telephoned us you might be late), you will be considered a “no-show”, and that time slot will automatically become available for someone else.
Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged in full for their “missed” appointment, and future service will be denied until payment is made.
Out of respect and consideration to your therapist and other customers: Please plan accordingly in order to be on time.

Thank you for your understanding and cooperation


Remember: We are located inside Pure Pilates Studio, please call/whatsapp if you are having difficultly finding us on
+44 757 227 0069